No, we collaborate with our brand partners to ensure that they fulfill orders, just as they would for orders placed through their own website. By doing so, we're able to maintain consistency in pricing and shipping costs that our customers are accustomed to from each brand.

Prioritizing customer experience, we adhere to the cancellation and return policies of each brand we collaborate with. We understand that customers may initiate return requests, cancellations, or customer service inquiries through both the store they placed the order and by reaching out to brands directly, regardless of instructions. As such, our platform is designed to accommodate both scenarios. We strive to provide front-line order support and then seamlessly connect customers with the respective brand's customer service team for product support or returns, ensuring a smooth and satisfying experience.

To manage the creators promoting your products, you can collaborate with your dedicated Customer Success representative, who will happily assist you with any adjustments needed.

Rest assured, our platform is designed to constantly monitor your product catalog for updates, including changes to merchandising, images, prices, promotions, or inventory. These adjustments are instantly reflected across all creator storefronts featuring your products, guaranteeing that customers on our platform always have access to the most up-to-date information about your offerings.

Customers receive all transactional emails, such as order confirmation, shipping confirmation, and order delivered, directly from the Creator storefront managed by our platform. This provides customers with a centralized location to obtain the most recent information regarding their order.

When customers shop at an creator's store, they'll see the original list price with a strike-through, followed by the discounted price (as if a promo code was applied). A clear label will indicate that the discount is provided by the creator (e.g. "Bumblebaby $10 discount already applied!"). This streamlined approach minimizes friction for consumers and potential conflicts.

We take care of everything tax-related for your orders, including calculating, collecting, and remitting taxes, so you don't have to worry about it.

You'll receive weekly performance metrics alongside each payout. Soon, you can conveniently access all performance data on demand by logging in to your account.

Wayward earns a small transaction fee on each purchase. Commission rates are reflected in the creator portal net of Wayward's transaction fee.

Our goal is to provide you with an additional sales channel that complements your existing D2C site, rather than competing with it. We've designed our product so that the unit-economics of a sale through our platform are equivalent to those of an affiliate-driven sale on your D2C site. This means you can expect comparable profits while tapping into a new source of high-volume sales.

We make payments on a weekly basis for all orders placed during the past 7 days, using ACH.

We handle the payment process for your creator partners, disbursing funds directly to them according to the commission structure you've established with each collaborator and the sales they've generated. This streamlined approach ensures a hassle-free experience for both brands and creators.

To set up, you'll need to: 1) grant integration permissions for your Shopify store (like an app), and 2) provide details about your preferred creators, commission rates, and customer discounts.

You have full flexibility in managing commission rates and discounts. Set them universally for all creator stores or tailor them to each creator. Apply them across your entire product catalog or customize them for individual products.

We trust our creators' ability to understand their audience and promote products effectively. Therefore, they have full control over the content and merchandising for your products. If you're unsatisfied with an creator's approach, you can choose to discontinue the partnership at any time.

By default, partnerships between brands and creators are ongoing, offering the flexibility to modify terms as needed. To ensure a smooth transition for both parties, any changes or cancellations require at least 72 hours' notice, providing creators with ample time to adjust to new arrangements.

We're committed to fostering an environment where creators can passionately promote the products they genuinely love and feel confident recommending to their audience. As a result, we don't impose limitations on the products they showcase. To ensure your brand maintains its unique presence, you can thoughtfully select creators whose partnerships align with your brand vision and preferences.

We prioritize creators who demonstrate genuine expertise, authority, and trustworthiness in their respective fields or niches, rather than focusing on general lifestyle influencers. While there is no foolproof method for creators validation, we currently maintain a more exclusive approach to ensure quality. As we develop a scalable and comprehensive evaluation process, we will continue to refine our creator selection.

Yes, we currently provide customer contact information for those who do not opt-out of marketing emails to both the creator and brand they purchased from.

Yes, you can send marketing emails to customers who have purchased your products and haven't opted out of receiving marketing communications.

Our focus is on gathering the essential data required to provide consumers with an exceptional shopping and fulfillment experience. For a comprehensive understanding of the consumer information we collect, our data security measures, and our commitment to customer privacy, kindly refer to our privacy policy.